Water Damage Care » FAQs

Project Equinox


(866) 220-9191

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Frequently Asked Questions

Do I really need you to clean my carpets? Why can’t I do it myself?

Many people think that they can clean their carpets on their own using around-the-house cleaners. This is not true and should be avoided at all costs. House cleaners may contain harsh chemicals that can set the stains even deeper or discolor your carpets. Leave it to the professionals to do the job right. We carefully inspect the stain in order to determine the right cleaning method.

How often should I have my rugs and carpets cleaned?

Carpets withstand the toughest of daily dirt and grime. You should gets your carpets cleaned as often as you think needed, but we recommend about once every three months, if you have kids and pets which create lots of traffic resulting in very dirty carpets.

Rugs on the other hand, vary depending on the type. Synthetic area rugs should be treated like carpet. Due to their large surface area, antique, Persian and oriental rugs are prone to harmful substances such as dusts, insects, mites and air pollutants, which can easily get caught in the crevices of your rug, slicing and cutting the fibers. Not only does this kind of dirt change the softness of your rugs, but it is also hazardous to your health. Plus the solutions We recommend cleaning your valuable rugs once every six months to keep them clean and prolong their lives.

How safe are you cleaning products and methods?

All of our cleaning products are 100% eco-friendly and safe for your family to breathe.

How long can I walk on my carpets after they’ve been cleaned?

Our strong carpet water extractors are very powerful, resulting in the least amount of excess water in your carpets, so that you will be able to get back to your daily lives in about an hour.


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